We strive to ensure prompt and safe delivery of all our physical products.
📍 Service Locations
We currently ship across India. International shipping is not supported at this time.
⏰ Shipping Timeline
•Orders are processed within 1–2 business days.
•Delivery timeline varies based on your location:
•Metro cities: 3–5 business days
•Other regions: 5–7 business days
🚚 Delivery Partners
We use trusted delivery partners like Delhivery, DTDC, India Post, professional couriers, speed post and BlueDart to ensure safe handling of your package.
📦 Tracking
Once shipped, a tracking ID will be shared via email/SMS to monitor your shipment status.
❗ Delays
In case of unforeseen delays (weather, strikes, festivals, etc.), we will notify you promptly.
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💸 Refund & Cancellation Policy – Xodo
At Xodo, customer satisfaction is important to us. Please read the policy carefully before placing an order.
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❌ Order Cancellation
•Orders can be cancelled within 12 hours of placement or before shipment, whichever is earlier.
•Once an item is shipped, cancellations are not accepted.
•To cancel, contact us immediately at: [ enter our support email id]
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🔁 Refund Policy
Refunds are applicable in the following cases:
•Failed payment transactions
•Duplicate payments
•Cancelled orders (within the valid time)
•Defective or damaged products received ( need complete package opening video from the start to ensure that the product received is damaged or defective)
Digital services/products once delivered are non-refundable unless technical issues are proven and verified.
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⏳ Refund Timeline
•Once approved, refunds will be processed within 5–7 business days.
•Refunds are made to the original payment method used during purchase.
•In case of delays from payment gateway or bank side, kindly allow up to 10 business days.
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📞 Need Help?
For shipping, refund or cancellation issues, contact us at:
•✉ Email: [Xodopremium@gmail.com]
•📞 Phone: [+91 80-72387641]
•📱 Instagram: [xodo_in]