Xodo Clothing Brand: Terms and Conditions
Welcome to Xodo Clothing! We value your satisfaction and aim to provide you with high-quality products and services. Please carefully read the following terms and conditions before making a purchase. By placing an order with us, you agree to these terms.
DOMESTIC SHIPPING
For orders within India, Xodo offers complimentary 3-5 day standard shipping.
INTERNATIONAL SHIPPING
Xodo does not currently offer shipping outside of India. We hope to roll out this feature soon so stay tuned!
CUSTOMER SERVICE HOURS
Monday – Saturday | 9 am IST to 6 pm IST
LOST PACKAGE
Please note that once proof of delivery is attached to a tracking number, Xodo is not responsible for lost, damaged, or stolen items. All risks are assumed by the courier. If you have any additional questions or require further assistance, please contact xodopremium@gmail.com.
Returns and Exchanges
- Return Policy
- Items can be returned within 24 hours of delivery.
- Sale items are final sale and cannot be returned or exchanged.
- To process a return for damaged items, you must provide a 360-degree unpacking video clearly showing the issue.
- Exchange Policy
- We offer exchanges for size issues.
- If you received the wrong size due to our error, an exchange will be provided free of charge.
- If you ordered the wrong size, we can exchange the item on a chargeable basis, subject to stock availability.
- If the requested size for an exchange is unavailable and you ordered the wrong size, we cannot process a return or exchange.
Product Descriptions
- Fabric Details and Measurements
- All fabric details and measurements are provided in the product descriptions on our website.
- We encourage you to review these details carefully before making a purchase.
- No Refunds or Exchanges for Specific Issues
- We do not offer exchanges or refunds for length issues or fabric preferences once an item has been purchased.
General Terms
- Acceptance of Terms
- By placing an order, you agree to the terms and conditions outlined here.
- Changes to Terms and Conditions
- Xodo reserves the right to update or modify these terms and conditions at any time without prior notice. The current version will be available on our website.
Contact Information
For any questions or concerns regarding these terms and conditions, please contact our customer service team at xodopremium@gmail.com or +91 8072387641.
Thank you for shopping with Xodo! We appreciate your patience and hope you enjoy our products.